Welcome to Heaven, your premier destination for high-quality sunglasses made in Italy with UV400 sun lenses. Please carefully read the following terms and conditions governing your use of our website and services:

1. Acceptance of Terms: By accessing or using the Heaven website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

2. Product Information: Heaven offers sunglasses manufactured in Italy with cellulose acetate and UV400 sun lenses. While we strive to provide accurate product descriptions and images, variations may occur due to factors such as monitor settings and manufacturing processes.

3. Ordering and Payment: When placing an order with Heaven, you agree to provide accurate and complete information about yourself. Payment must be made in full at the time of purchase through our secure payment gateway. We accept major credit cards and other forms of electronic payment.

   • To place an order you shall select the products you desire to purchase on the Website and add the items to your cart by clicking on "Add to Cart". Once you are ready to checkout, click on "Cart" at the top right of the screen, which will display all of the Products you have selected to purchase. It is your responsibility to check that the items in your cart are the correct style, colour and size before proceeding. Once you are ready to proceed with your order, click on "Checkout". The "Checkout Method" page will be shown: you can then finalize the purchase as guest or as registered customer. After choosing your preferred checkout method, follow the instructions and fill the information requested. At the end of the procedure, you will be redirected to the Paypal website to proceed with the payment. If you don’t have a Paypal account you can choose to pay with your credit or debit card. You will then receive an e-mail confirming that the order has been correctly placed ("Order Confirmation E-mail").

   • Once the order has been placed, please note that the shipment address used for the order cannot be changed. If you want to change it, the original order has to be canceled and you need to place a new one. In case of need, please contact heaven@la-giardiniera.it

   • ​All orders are subject to acceptance and availability. Please be aware that the products in your cart are not reserved and can therefore be purchased by other users until you complete the whole checkout process and receive the Order Confirmation E-mail. In any event, your offer shall be deemed as accepted and the relevant contract of sale is effective only from the moment when you receive a second e-mail expressly informing you about the acceptance by Heaven of your order, the dispatch time, the essential characteristics of the purchased products, and including a detailed breakdown of the price paid for each product, and delivery costs and details ("Shipping Confirmation E-mail").

   • Heaven reserves the right not to accept your order at its own discretion. In such case, Heaven will inform you by email of the cancellation of the order.

   • ​By submitting an order, you unconditionally accept and undertake to comply with these Terms of Use as well as with the other policies contained in the Website.

   • If you want to cancel an order already placed you must do it before receiving our Shipping Confirmation E-mail: afterwards, you may still obtain a refund or a substitution according to our Return Policy.

   • If some shipping detail is missing in your order (as incorrect address, phone number, or further information needed for the shipment) and you do not provide the missing information within 15 (fifteen) days, we will automatically cancel and refund your order. You will be able to place it again on our Website.

   • Orders are processed and shipped from Monday to Friday.

 

1. Shipping and Delivery: 9. Delivery

   • We aim to deliver within 4 (four) working days from the date when the order is placed. Any delay in shipment due to either carrier issues and/or exceptional or particular conditions related to the specific Country of destination is not under our responsibility. Some delays may occur during national Holidays. In the event of strikes, difficulties or other events due to general or local extraordinary conditions, which would influence the delivery of the products, we shall be authorised to postpone deliveries or to cancel them.

   • We ship worldwide. Shipments inside the European Union take about 2/3 working days since the date of the shipment; shipments to the rest of the world take about 4/5 working days since the date of the shipment.

   • ​You may be required to sign for delivery. Before signing you must inspect the package for any obvious tampering. If you receive an empty package but you sign the delivery receipt and do not immediately report the fact to the carrier, we are not responsible for any refund or substitution. You have to keep the receipt of the delivered product in case of future needs with us about it.

2. Returns and Exchanges: We want you to be fully satisfied with your purchase from Heaven sunglasses. If for any reason you are not completely happy with your order, please contact us within 14 days of receiving your sunglasses to arrange for a return or exchange. Sunglasses must be returned in their original condition and packaging, and the customer is responsible for return shipping costs unless the product is deemed defective or damaged upon arrival.

3. Warranty

   • Heaven warrants to the consumer that the products purchased from its online store comply with the specifications and are free of material defects and workmanship errors for a period of twenty-four (24) months from the date of delivery.

   • This warranty applies only to products which are:

     1. Signs of wear and tear, such as scratches on lenses, will not be considered as product defects, but as events generated by normal use and therefore not covered by warranty.

     2. This warranty does not apply
        (a) if the product has been subject to improper use, repair, alteration and/or modification not authorized by the brand;
        (b) to damages caused by failure to follow the instructions covered in the documentation for the products or other specific instructions from Heaven;
        (c) if the product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care,
        (d) to damages due to any other cause not related to defective design, workmanship and/or materials.

     3. This warranty is in addition to your legal rights in relation to products that are faulty or not as described.

     4. How to apply:
        (I) In order to benefit from the warranty under these Terms of Use, you must provide proof of purchase of the item from Heaven's online store at www.heavnmilano.it and send it along with one or more photos of the products showing the alleged defects or lack of conformity to the following email address: heaven@la-giardiniera.it (within a period of 2 (two) months from the date on which you detected such defects or lack of conformity).
        (II) After a preliminary appraisal of the problem, and only where this warranty applies, we will ask you to ship the products back to us, using the delivery service provided by our Customer Services. To ensure that glasses do not suffer additional damage in transit, you will be asked to pack them in a protective box no larger than 200x160x100 mm. If these instructions are not followed, we reserve the right to rely solely on the pictures that you sent us before shipping the products back, and we will not be responsible for any further damage caused to the products in transit.

     5. Products with a valid warranty:
        (a) If your complaint is communicated by email at heaven@la-giardiniera.it within 24 (twenty-four) months of purchase, and the defect or lack of conformity is recognized by Heaven as a defect in materials and/or production, the product will be replaced free of charge with a new one. If the model in question is no longer available or out of production, you will be offered the opportunity to choose a model of equal value. Your decision in this regard must be notified to us within 10 (ten) working days from our last communication approving your complaint.
        (b) If your complaint is communicated by email at heaven@la-giardiniera.it within 24 (twenty-four) months of purchase, but is not recognized by Heaven as a defect in materials and/or production, you will be contacted directly by our Customer Services.

     6.  Products with an expired warranty:
        (a) If your complaint is communicated by email at heaven@la-giardiniera.it after the warranty has expired, i.e. after 24 (twenty-four) months from time of purchase, you will be contacted directly by our Customer Services.
        (a) manufactured by or for Heaven as identified by the "HEAVEN" trademarks, trade name, or logo legally affixed to them, and(b) purchased by consumers from this Website. Products purchased from other unauthorized channels and from websites such as eBay, Amazon, etc. are not covered by these Terms & Conditions, and any problems that may arise in those cases need to be discussed and settled directly with the vendors from whom you purchased the product.

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1. Intellectual Property: All content on the Heaven website, including but not limited to logos, text, images, and graphics, is the property of Heaven and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

2. Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website and services.

3. Limitation of Liability: In no event shall Heaven be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, including but not limited to lost profits, loss of data, or business interruption.

4. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.

5. Changes to Terms: Heaven reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

 

By continuing to use the Heaven website or purchasing our products after any modifications to these terms, you acknowledge and accept the revised terms and conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at heaven@la-giardiniera.it

Thank you for choosing Heaven Sunglasses!